bte111 Privacy Policy

1 Information Collection

bte111 collects information from its users in two main ways — information provided directly and information collected automatically. Details are described below:

a) Information Provided Directly

• Name, date of birth, and national identity details (collected at registration)
• Email address and mobile number
• Payment details, such as bKash, Nagad, or Rocket account numbers
• Any information or messages provided when contacting customer support
• Documents submitted during the identity verification process

b) Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and language information
• Platform activity logs, session duration, and usage patterns
• Geolocation data (subject to your permission)
• Information collected through cookies and similar tracking technologies

2 Use of Information

bte111 uses collected information for the following purposes:

• Account Management: Completing registration, verifying identity, and ensuring account security.
• Financial Transaction Processing: Managing deposits, withdrawals, and bonus distribution smoothly.
• Customer Support: Providing assistance via live chat or email and resolving complaints.
• Platform Improvement: Analysing user experience to improve service quality.
• Security and Fraud Prevention: Detecting unusual activity and blocking unauthorised access.
• Regulatory Compliance: Maintaining records required to comply with applicable laws and regulations.
• Communications: Sending important policy changes, system updates, or account-related notifications.
• Responsible Gambling: Identifying patterns of excessive play and providing support to users.

We never sell your information to any third party for marketing purposes or use it for unrelated advertising.

3 Information Sharing and Disclosure

bte111 does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

• Service Providers: With trusted third parties engaged for payment processing (such as bKash and Nagad payment gateways), identity verification, and technology infrastructure management — only the necessary information and under strict confidentiality agreements.
• Legal Obligations: When required by a court order, a lawful request from law enforcement, or applicable law.
• Fraud Prevention: With relevant authorities for investigating money laundering or fraudulent activity.
• Business Transfers: In the event of a merger, acquisition, or asset transfer — users will be notified in advance.
• With Consent: When you have given explicit permission.

4 Cookies and Tracking Technologies

The bte111 platform uses cookies and similar technologies to improve the user experience and to operate the service smoothly.

Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions and ensuring security. These cookies cannot be disabled.
• Functional Cookies: Used to remember preferences such as language and layout settings.
• Analytics Cookies: Used to understand how users interact with the platform, which helps us improve our service.

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

5 Data Storage and Security

Protecting your information is our highest priority. bte111 applies the following security measures:

• SSL Encryption: Industry-standard TLS/SSL encryption technology is used during data transmission.
• Encrypted Storage: All stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised personnel can view your information for specific, necessary purposes.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is offered as an additional layer of security for your account.

Data Retention Period

Your information will only be retained for as long as necessary — generally for the duration your account is active and for any additional period required to meet legal obligations after it is closed. Financial transaction records may be kept for a longer period in accordance with regulatory requirements.

6 Your Rights

You have the following rights regarding your personal information:

• Right of Access: You can find out what information we hold about you and how we use it.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: You can request deletion of your information in certain circumstances — however, complete deletion may not be possible if legal obligations apply.
• Right to Object: You can object to the processing of your information for specific purposes.
• Right to Portability: You can request your information in a machine-readable format.
• Right to Withdraw Consent: For consent-based processing, you can withdraw your consent at any time.

To exercise any of the above rights, please contact us via live chat or email. We will aim to respond to your request within 30 days.

7 Protection of Minors

bte111 strictly follows an age restriction policy. This platform is for users aged 21 and above only.

We do not intentionally collect any information from minors. Age is verified during the registration process. If we are informed that a person registered while under the age of 21, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using this platform, please contact us immediately.

8 Third-Party Links and Services

The bte111 platform has technical integrations with game providers and payment processors. These third parties follow their own privacy policies. We are not responsible for their methods of collecting and using information.

Payment service providers such as bKash and Nagad have their own privacy policies. It is recommended that you read the terms and conditions of the relevant service before completing a transaction.

Game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe) may process certain technical data within their games. This information primarily relates to gameplay and results and is used to ensure fair play.

9 Policy Changes

bte111 reserves the right to update or change this Privacy Policy at any time. Users will be notified of significant changes via email or through the platform.

Continuing to use the platform after changes have been made means you are accepting the updated policy. It is therefore recommended that you check this page regularly. You can tell whether the policy has been recently updated by looking at the "Last Updated" date at the top of the page.

If you object to the updated policy, stop using the platform and contact our customer support to close your account.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

For privacy-related requests, we generally respond within 30 days. For urgent matters, faster assistance is available via live chat.